FAQs

How does It’s MadE with Love work?

We are a husband and wife team who travel around the UK and Europe to find outstanding craftsmanship, we currently have close relationships with artists/ jewellers who create beautiful jewellery and accessories.  We ensure that all our collections are handcrafted and resourcefully made. None of our products are factory made.

Where are you based?

We are located in Loughton, Essex, England.

How do you ship your items?

We work with a fulfilment centre that sends out all of our orders, they have years of experience and focus on fast and secure shipping. 

What if I want to return my purchase?

No problem, we have a 30 day money back and return policy. Just send the item back and we will refund the cost of purchase. You can find more information here

What if I need to contact you?

You can contact us here via email and we will  usually respond within a few hours.  

As we are a small business we have the luxury of corresponding with our customers directly.   

We make sure that we are available around the clock seven days a week.

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